In some cases, unfortunately, glasses might not pass quality assurance, which means they need to be remade. By far our glasses are produced and delivered before the times stated in our shipping policy. Our production times vary between each prescription and lens type we produce. If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site. In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange. All orders come with our 14 Day 'no questions asked' return policy. Meanwhile, it is very important to us that our customers love their new glasses. It is unusual for the clarity to change after only a few months. It does appear that your glasses were delivered within the timeline, however, we are sorry if there are any issues with the clarity of the prescription. Standard (free): up to 7-10 business daysĮxpedited (additional fee): up to 5-7 business daysĮxpress (additional fee): up to 3-5 business days Shipping can take between 5-10 business days, depending on the Courier: Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out. Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days Single vision (general use/near vision): approximately 2-4 business days Our typical production time is as follows as listed on our site and at the time of purchase: Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose. We're sorry if our production and shipping timeline did not meet your expectations.
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